YOUR PRIVACY
At concyse, we're dedicated to protecting your privacy whether you're a customer or just visiting our site. We use the information we collect to provide the best possible service. We respect the privacy and confidentiality of the information you provide and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.
What Information We Collect
When you visit our website or use our services, we may collect information such as:
Name
Company name
Email address
Phone number
Credit card details
Billing address
Geographic location
IP address
Survey responses
Support queries
Blog comments
Social media handles (collectively 'Personal Data').
Our services aren't intended for anyone under 18, and we don’t knowingly collect information from minors. If we discover we've received Personal Data from someone under 18, we'll delete it ASAP. If you're a parent or guardian and think your child has provided us with their info without your consent, please get in touch.
You can review, correct, update, or delete your Personal Data by contacting us directly.
HOW WE USE YOUR INFORMATION
Personally Identifiable Information:
We use your data to provide our services, including:
Communicating with you
Providing technical support
Notifying you about updates and offers
Sharing useful content
Measuring customer satisfaction
Diagnosing problems
Giving you a personalized website experience
We only send marketing communications if you've subscribed. You can opt-out anytime by unsubscribing or emailing us, and we'll handle your request right away.
Non-Personally Identifiable Information:
We use aggregated, anonymized data to improve our services, including:
Administering our website
Producing reports and analytics
Advertising our products and services
Identifying user demands
Helping meet customer needs generally
Anything you make public, like blog comments and testimonials, will be visible to others. Even if you remove this info, copies might still be viewable in cached or archived pages on other websites or if others have copied or saved it.
Storage and Security of Your Information
We do everything we can to protect your Personal Data. All info we receive is stored on secure servers. Credit card details are encrypted before transmission and aren't stored on our servers.
To deliver our services, we might transfer your info across borders for storage and processing. If we move your Personal Data outside Australia, it will only go to countries with adequate privacy protections.
We keep your personal info as long as needed to provide our services and comply with legal obligations, resolve disputes, and enforce agreements.
If there's a security breach and your Personal Data is compromised, we'll notify you promptly as per the law.
Cookies and Pixels
A cookie is a small file in your web browser that collects info about your browsing behavior. Cookies help tailor a website to your needs. They don't access your computer or any Personal Data (e.g., name, address, email, or phone number). Most browsers accept cookies automatically, but you can change your settings to reject them. This might limit your use of our website.
Our site uses cookies to:
Analyse website traffic
Provide social media sharing and liking functions
Enhance your visitor experience
We might also use cookies and pixels to show relevant ads through services like Google Ads and Facebook Adverts. These ads could appear on our site or other sites you visit.
Sharing Your Information with Third Parties
We don’t and won’t sell your Personal Data or any customer info.
We only share your details with third-party suppliers when required by law, for goods or services you've purchased, for payment processing, or to protect our legal rights. If we share your info with a service provider, it's only if they comply with our privacy standards and applicable laws. Our contracts with third parties forbid them from using your Personal Data for any other purpose.
Disclosure of Your Information
We might need to disclose your info, including Personal Data, to comply with legal requirements such as laws, regulations, court orders, subpoenas, warrants, or in response to law enforcement requests. We may also use your info to protect the rights, property, or safety of concyse.com, our customers, or third parties.
If our business undergoes a change of control (e.g., merger, sale, transfer of assets), your Personal Data could be transferred to the new owner under a confidentiality agreement. We only disclose your info in good faith and where necessary.
Links to Other Websites
Our website might have links to other sites for your convenience. These links don't mean we endorse those websites. We aren't responsible for their privacy practices. We encourage you to read the privacy statements of any site that collects your personal information. Our privacy policy only applies to info collected by our website.
Changes to Our Privacy Policy
We want our privacy policy to stay current, so it may change. We can modify this policy anytime, and all changes will be effective immediately upon posting. Please check back regularly to stay updated.
Contact Us
If you have any questions or concerns about our privacy policy or how we use your Personal Data, please contact us, and we'll respond within 48 hours.